Privacy Policy

VaultGxP incorporated in Singapore know how you care about your personal information and how it is used and shared. We appreciate the trust that you have with us and are committed to safeguarding your personal information. This policy is about what information we collect, how we use it, who we disclose it to and how you can access, change and remove your personal information.

1. Where we collect your personal information

1.1. Membership

In order to process your membership application, create your membership card and provide you with information about our promotions and latest product offerings, we may need your personal information such as name, address, telephone number and email address. We may also collect information such as your marital status, education background, occupation and income level for demographic analysis to help us tailor the product mix of our outlets, to serve you better.

1.2. Customer service

In order for our customer service officers to respond to your enquiries promptly, we may need personal information like your name, email address and telephone number.

1.3. Mailing list

When you register with us to receive updates of our latest products, we may need your personal information such as your address and email address so that we could update you promptly on our latest offerings.

1.4. Promotional events

When you participate in our promotional events we may request personal information so that we could identify you upon redemption of your entitlements or prizes.

1.5. Registry at show flats

When you visit our office, outlets, we may collect your personal information so that we could follow-up with you on the property units that you are interested in and provide you with information of our other developments which may interest you.

1.6. Go-easel

We may collect your personal information when you sign up an account with our online portal - Go-easel. In order to identify you and to process your purchases, we may collect information such as your name, address, email address, telephone number and credit card information.

1.7. Information we collect automatically

We may collect information about your preferences when you browse our website through the use of 'cookies'. Cookies are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited. Information like the webpages that you have viewed and your login identity may be collected to improve your browsing experience on our website. However, if you do not like cookies, you may disable this function in your browser's 'Internet Options'.

2. How we use and disclose your personal information

We may use your personal information to contact you for marketing purpose from time to time. This may include mail, email and text messages. We are committed to send you only messages that we believe will interest you such as promotions, special offers and launch of new products. If you do not wish to receive such messages, you may opt out of these marketing messages at any time by calling our membership hotline, emailing us or selecting the unsubscribe link at the bottom of the messages sent to you. Our contact information is summarized in the 'Contact information' section below.

We do not sell your personal information to any third party.

We may engage third party service providers to assist us in reaching out to you. In doing so, we will disclose your personal information to these service providers on a need-to-know basis. Access to your personal information will only be provided to them for the purpose of performing such functions. We will require these third party service providers to ensure that the personal information disclosed to them are kept confidential and secured. When required by law, we may disclose your personal information to the authorities when requested.

3. How we store your personal information

Your personal information is stored in our database. We are committed to providing high level of security and controls to protect your personal information against unauthorized access. Making sure your personal information is secured is very important to us. Your personal information is retained as long as the purpose for which it was collected remains and until it is no longer necessary for legal purpose.

You may access and make amendments to your personal information by logging in to your personal account on our website. It is important to keep your password secured to avoid unauthorized access. Alternatively, you may update your personal information by calling, writing and emailing us using the options provided below.